Working in retail makes you grounded in many ways. Not only does it give you a better understanding of your customer, how your brand is perceived and how operations is done, but it also helps you empathize with your team. You understand them better because you yourself have been there before. In a way, working from the bottom to top entitles you a big amount of respect because we all know how tough being on the floor is. I myself have been a “victim” of discrimination just because I was on the floor selling. Them making you look and feel stupid is an understatement. You won’t believe how many customers think that since your on the floor you’re worth nothing. With the constant emotional punches they receive trust me they’re one of the most tenacious people I know.
This is article expresses most of, if not all, the actual grievances and challenges working in retail.
1. Mystery shoppers give retail workers trust issues for life. Are you undercover? Is this a test? Are you wearing a wire? Blink two times if you’re wearing a wire. Oh, God, I don’t even know what’s real anymore!
2. The only thing more proficient at making gigantic messes than an unsupervised kid is said child’s careless parents. At least toddlers have small hands and undeveloped brains — these grown, full-sized humans are capable of misplacing, unfolding and tossing aside at indefensible rates.
3. Contrary to popular belief, when customers request something and the employee tells them it’s not in stock without walking to the back, that doesn’t mean they don’t care. It’s just that the back room is less like Willy Wonka’s factory and more like a janitor’s closet.
4. Sometimes you’ll play along, heading to the back and pretending to check on a product that you know isn’t…
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